Here are five tricks used by the more unscrupulous internet marketing firms. Swindles such as these have been going on since the dawn of the internet and while some of them are just a cheeky way of getting a few pounds out of your marketing budget, some of them could cost you thousands and potentially cause long-term harm to your website.

Each of these is a scam in use today and is one that businesses we deal with have been caught out on in the past. We are highlighting them here so that you can see the types of tricks that exist and can hopefully spot them before handing over your cash.

Scam #1 - “We’ll put you top of Google for 10 of your keywords for only £200 a month”

This is a pay per click scam that has become pretty popular over the past couple of years, with a number of businesses we know falling for it, to their later regret. On the face of it, the offer seems like a good one: A company calls you saying they will put your website in the sponsored listings on Google and guarantees that your site will appear on the first page for only £200 a month. What they don’t tell you is that the search terms are ones that are rarely used so are cheap to bid on. For example, if you were an IFA that works nationally then bidding on the keyword “pension advice” would be expensive, but bidding on “independent pension advice in South Wales” wouldn’t be. These pay per click companies will bid on keywords like the latter so that not that many clicks happen, and when they do, the cost is minimal. Out of the £200, you may only receive a few pounds worth of clicks, with the company pocketing the other £190 or so as a monthly management fee.

We have also seen one company that doesn’t stop there. They will charge you an additional £50 set-up fee which they say is mandatory as it’s charged by Google. Whilst it is true that Google does charge an Adwords set-up fee, it is actually only £5, and it gets refunded out of your first few clicks anyway.

How can you avoid this scam? If anyone cold calls you offering pay per click advertising then perhaps it’s better not to sign up over the phone. Instead, take their details, stick them into a search engine, and have a look to see if they are associated with this type of con. If it looks genuine then find out whether they let you bid on the more competitive keywords or whether they just let you choose from low level ones.

Scam #2 - “We’ll submit your site to hundreds of search engines for only £10”

One of the oldest online marketing scams and one of the most pointless. The first thing you should be aware of is that there are only three main search engines (Google, Yahoo! and Bing) and they take up over 95% of all search queries made in the UK. Submitting a website to any others is a worthless exercise.

The next thing you need to know is that submitting a site to a search engine can potentially do more harm than good. For a long time it has been widely accepted within the online marketing world that search engines prefer to find websites via inbound links. It is believed that search engines will sooner show a website they find on their own, via another website, than one they are force fed through a submission.

If you have a new site then to get indexed, all you need is one link from a website that is popular with the search engines and your site will start showing in results pages within a matter of days or weeks.

There is a variation on this scam where companies try to get on-going money out of you by offering to re-submit your site regularly. Even if the above wasn’t true then this additional service is a complete waste of time as once the search engines know your site exists and have crawled it, they place you within their database, something they don’t need to be asked to do over and over again.

Scam #3 - “We guarantee to get you #1 on Google”

No-one can promise you the first position on Google. There are hundreds of factors that search engines use to determine the search results, many of which aren’t known to people outside of Google. If someone is making guarantees then it is highly likely that one of two things are happening. They may be offering to optimise your site for keywords that are of a very low competition level (much as the pay per click scam, above), or, more worryingly, there may be something dodgy going on.

Black hat techniques, such as cloaking and keyword stuffing, are used by some SEO companies to trick search engines into ranking a website. Whilst these often work in the short term, they can actually damage your website in the long-term. When the search engines discover that these techniques have been used they can penalise, and even ban your website from the search results. Don’t think it can’t happen to you either, as BMW once had their website disappear from Google thanks to some black hat work, and if it can happen to a company of that size, then it can happen to anyone.

Scam #4 - “We will give you 1000 links for only £9.99”

Whilst inbound link building is an important part of search engine optimisation, the links do need to come from quality, relevant websites. Buying links in bulk, through companies that have automated link submission systems will never bring in links from good websites in relevant fields.

The links will most likely come from spammy directories that no person and no search engine is ever going to bother with. Not only will the links be completely worthless but they could highlight to the search engines that something dodgy is going on and pose harm to your existing rankings.

Scam #5 - “We will build you a high ranking sales page on our site”

Whilst micro sites and separate sales pages can work for businesses there is one fairly common trick that should be avoided. The company offers to build a one-off page, branded with your logo, optimised for your keywords, and hosted on their business directory site. This sounds good as there are no hosting or web development fees for you, but what it lacks is control. The page is a part of their site, not yours, so your monthly fee is paying them to work on improving the ranking of a website that doesn’t belong to you.

If you ever decide that you no longer want the page then you are left with nothing, and they are left with a valuable asset that they can easily sell to one of your competitors. If you decide that coming up high on the search engines is a goal for your business then it is probably wiser to work on improving your site rather than someone else’s.

OVER the past decade the battle between the main search engines has remained intense and, even though Google has long been the dominant player, it looks like the real fight is only just beginning.

Since Google launched, just 11 years ago, the company has become synonymous with the internet and how we find information. But rather than scare off competitors, it looks like the meteoric rise of the search giant has inspired many internet entrepreneurs to have a go themselves.

The problem these hopefuls face is differentiation. Without a new or improved way of presenting search results, why would anyone stop Googling and take up their service instead?

Existing engines are being re-inventing to try and grow market share (the new Microsoft Bing and recently re-branded Ask Jeeves are examples), and new entrants are coming up with big ideas they hope will drastically change the way we search.

While many have tried to develop world class search engines – and failed – developers now have the advantage of access to over 10 years’ worth of data on people’s search habits. Technology firms now know how we want information presented to us and are trying to find new ways to satisfy us.

The end goal of all search engines is to present us with the answer to our question as soon we ask it. Even though search engines of today offer results much more accurately than ever before, it is still sometimes a chore to find specific information. Many companies are investing a lot of R&D dollars in Latent Symantic Indexing. LSI focuses on the meaning of words and the relationships between different phrases, rather than just looking at a word as a collection of letters. Google has invested heavily in the technology and believes that it will allow them to present users with the most accurate results of any search engine.

While accurate Latent Symantic Indexing may still be some way off, several of the latest search engines feature new innovations that its creators believe will allow them to stand out from Google.

Bing, a search engine developed by Microsoft, is officially only a week old, although it is based on the company’s previous offering, Live.com. It is being touted as a “decision engine” as it offers more information to searchers, helping them make choices and leading them to their goal. This is clear with the preview button that appears next to searches, which when clicked offers a more in-depth look at the web page. Reviews so far are very positive, concentrating on a much improved quality of results. These changes have helped Bing receive more traffic than Live.com, but will they be enough to keep this growing after the initial buzz, and $100 million advertising campaign, die down?

Wolfram Alpha is the most important search engine you’ve probably never heard of. Its creators prefer not to have it known as a search engine – instead they call it a “computational knowledge engine”. Rather than presenting users with a list of search results to choose from, Wolfram Alpha tries to answer their question by displaying data from a knowledge base. Putting “Cardiff” in as the search term brings up a page showing the location, population and weather of the city, among other things. It’s this creative way of trying to get us straight to what we are looking for that is leading to this site becoming touted as a future competitor to Wikipedia as well as Google.

Recently there has been a whole host of new Google applications and features, almost too many to follow. It is easy to spot the keyword options that drop down below the search box, but less clear is the “Show options” link displayed at the top of the search results page. It offers more in-depth options so that a user can choose where they want to take the search. Choices include narrowing results by time, such as “Past 24 hours” or “Past week”, and having the option to mix image results with web pages. There is also the option to show the relationships between keywords in a graph, called the “Wonderwheel”.

Will these innovations change the way we search? It’s hard to see how they won’t. All search engines, new and old, are trying to get us to the information we seek far more swiftly. If it wants to continue its reign then Google will continue to develop its technology, either in-house or by acquiring smart sites such as Wolfram Alpha.

(This article was originally written last month for Welsh news website, Waleshome.org).

While the main goal of search engine optimisation is undoubtedly to generate visitors from within a target market, one of the often overlooked side effects is the positive impact that a high ranking website can have on your company branding.
 
According to the Chartered Institute of Marketing, a brand is “The set of physical attributes of a product or service, together with the beliefs and expectations surrounding it - a unique combination which the name or logo of the product or service should evoke in the mind of the audience”
 
Meaning that everything a business does contributes to the way a person views its brand and the connotations this has. Businesses are realising that being seen at the top of Google can have a very positive impact on the mindset of a surfer, and almost as if it is a vote of confidence, coming at the top of Google gives a company an instant authority.
 
If I search for “Nike running shoes” and Google, the biggest search engine (AND the search engine that I trust) thinks you are the best place to buy Nike running shoes then you must be doing something right. Even if I am already thinking of making a purchase elsewhere, seeing your site listed amongst the top results will leave an impression.
 
Not only are you more likely to take a share of the searches, but your brand will be seen by members of your target market and find itself placed into their memory. Just like traditional advertising often centring around advert repetition - trying to become memorable by presenting a message over and over again - search engine marketing can help in the same way. With constant appearances at the top of the search results for a whole range of keywords related to your industry, you should soon see a positive impact on not only your traffic, but also your perceived clout.
 
What should you do?
 
Often there may be nothing to do, as this is a by-product of having a well optimised, high ranking site. If however you want to make sure you get the maximum brand value that you can from the search engines there are a few things you could consider.
 
The first is your keywords. While you should already be targeting the terms that generate good enquiries/sales, what about the terms that will help improve your brand image? If a lot of people searched for “best shoe shop” or “environmentally friendly building supplier” then wouldn’t you want your shoe shop or DIY store to show here?
 
You could also address the call to action that people see in the search results. Your page title, meta description and URL should all contain your keywords but how about putting a message in there that meets your brand objectives? If you want to differentiate your company in a certain way then this may be how you reach those searchers that would be swayed by this characteristic.
 
Of course, the most important thing is to have the skills of experienced search engine optimisation professionals. All the branding benefit in the world will casually pass you by if your website fails to show at the top of Google, Yahoo! and Bing. If SEO isn’t your strong point then that’s where we step in…

Gift House International, an importer and supplier of wholesale giftware and gadgets, asked Liberty Marketing to help increase the traffic to its site.

The company already had a very well optimised website, but it wasn’t showing within the first 20 pages of Google for any of its main keywords.

After looking at competitor websites and the keywords used in the market it was decided that they needed more in-bound links to strengthen their placement within the search results.

The process involved a lot of off-site work, including:

Inbound link building – An intensive link building campaign was started and back links were sought from all relevant sites from within the gift and gadget industry.

Social media marketing – Activity included placing product videos on video hosting sites and commenting on industry forums and blogs with links pointing back to the site.

How has this helped the business?

Within six months the website had risen from page 20+ in the Google results to page one for all of its main keywords, including “wholesale gadgets” and “wholesale giftware”. These changes could also be seen in the Yahoo! and Bing search engines.

“Liberty Marketing helped us with keyword research and advised us on an online marketing strategy. They then built in-bound links for us over a 6 month period. Before the work started you couldn’t find our site in the top 100 results but now we are coming up on the first page of all the search engines for all of our chosen keywords. Our website is now receiving its highest ever level of traffic” - Marc Mitchell, Gift House International Ltd

Kingswood Associates, the property finance and commercial mortgage specialist, asked Liberty Marketing to improve the ranking of its newly launched site at the beginning of 2009.

We already had a working relationship with Kingswood, managing their Pay Per Click advertising and email marketing, and now were responsible for greatly increasing traffic from the natural search listings.

The process involved a lot of on-site and off-site work, including:

SEO consultancy – We provided keyword research to find the phrases that could be competed for, would bring in traffic and would fit in with the business objectives. We then worked with Kingswood to build an online marketing strategy based on the main keywords chosen.

SEO copywriting – Amendments were made to many pages and entirely new ones were created to give the site more strength in the search engines. Keywords now feature more prominently where needed on each page and within the site structure.

Inbound link building – An intensive, on-going link building campaign has been in place where the site is connected to relevant directories and websites. The link building service generates direct traffic as well as helps push the site up the search results.

How has this benefited the business?

Within a few months the company has gone from barely being found on the search engines to coming up on the first page of Google for many local terms such as “mortgages Cardiff”, “mortgage brokers Cardiff”   and “buy to let mortgages Cardiff” as well as some competitive national phrases such as “residential mortgage broker” (coming in the top 5 listings out of over 3 million results).

Having such a large presence on the search engines has led to thousands of new visitors coming to the site over the past few months, and new mortgage enquiries every day of the week.

There is now enough traffic that the Pay Per Click advertising spend has be greatly reduced, meaning that Kingswood is now enjoying high levels of traffic and enquiries but is actually spending far less money on marketing.

Google has recently filed for a patent where part of the ranking calculation is made up by the click through rate of web pages that have previously been listed for that search. See here for in-depth details.

This means that if your site appears on the first page for "cheap MP3 players" below Amazon.co.uk but receives a higher rate of clicks for that keyword then there is a chance your site could start showing above theirs.

Search engine optimisation and in-bound link building could now only the first half of the battle when it comes to winning the search engine war. If people aren't clicking your listing then you may start slipping back down the results.

How do you combat this? Strong calls to action.

The search results show three things that you have control over: your page title, your meta description and your URL. Make them really work for you.

Page title - Along with making sure your main keywords are in here try adding a sales message that will help people click through, e.g. "Cheap MP3 Players. Huge selection of low price MP3 players."

Meta Description – This is where you should see a big difference. In the meta description you have up to 160 displayed characters, so can create a couple of really strong sentences that will entice searchers towards your site. Make sure you include the keywords a couple of times too. e.g. "Cheap MP3 players. Full range of MP3 players from iPods to Zens. Cheapest price guarantee plus FREE shipping."

URL - If you have search engine friendly URLs then make sure the keywords show, as this increases click through rates. e.g. www.example.com/cheap-mp3-players

This just goes to show that you never know what's next in the world of search engine marketing. Many search engine optimisation companies and webmasters have ignored meta desciptions for years, writing them off as 'old-hat' and of no real value. With this update though, spending time on your meta data will once again be a fundamental part of online marketing.

Some search engine marketers are already reporting changes in the ranking of their sites since the recent Google update, with many suspecting historic click through rates already playing a part.

A piece of recent news from the online marketing world, which largely escaped the mainstream media, was the announced demise of GeoCities.

If you ever surfed the web in the late 90’s or early 00’s then you’ll be familiar with GeoCities.com. The site started way back in the mid-nineties, offering amateur webmasters the chance to create their own homepages for free. People took up the offer in droves and the site soon had a lot of traffic, with thousands of new GeoCities subdomains starting up each week. By 1999 (the height of the dot com boom) it was worth $3.57 billion according to Yahoo!, as that’s what they paid to acquire it.

Unfortunately, since then Yahoo! has failed to make a profit from GeoCities. Despite it still enjoying high user levels and considerable traffic (an estimated 177 million users in 2008!) Yahoo! decided that it just couldn’t compete with new social media sites like Facebook, and decided that it will close GeoCities down.

This decision will be felt by owners of other websites that offer users something for free. The big problem with many popular sites is just how to turn their large visitor numbers into revenue, i.e. how do you monetize a site where people only come because you give something away for free?

That’s a discussion to have at another time, as there’s another reason, besides nostalgia, why we decided to highlight this topic on an online marketing blog. Looking behind the headlines, the closure of GeoCities could have serious implications on the search engine optimisation of many websites.

Some of the sites on GeoCities are almost 15 years old. They contain some of the oldest content on the web AND some of the oldest links on the web. Consider the value in some of these links, coming from trusted, established sites and having been in place for years. These are often the exact types of links that companies seek to boost their search engine rankings, and the types of links that hold many websites on the first page of Google. Once GeoCities gets taken down it could have quite an effect on the ranking of a lot of websites.

If your site has quite a few in-bound links from Geocities sites then you may soon find that your search engine rankings start to slip.

Find out how at risk you are by going to Yahoo.co.uk typing “linkdomain:YourURL” into the search box, i.e. linkdomain:libertymarketing.co.uk. The results will show all the links pointing to your site and you’ll be able to see if any of these are from GeoCities sites.

If you want to ensure your site still ranks highly, or generally want to improve search engine rankings, then it is important that you start to use link building techniques. The more relevant, varied in-bound links that point to your site, the more Google will trust you, and the more likely you are to appear on the first page results for keywords.

Fast Track Room Booking is a meeting room booking system developed by Intelligent Information Systems (iiS). Having worked with iiS for a number of years, providing Pay Per Click advertising management, they asked us to improve the natural rankings of the website via SEO and link building.

SEO advice

We started by looking at the keywords their market used when searching for this type of software and helped them place these keywords into the site and the copy. We then advised them on some of the more technical elements of SEO that the site needed to have in place in order to make it more search engine friendly and to help avoid Google penalties.

Inbound link building

Once the website was in better shape to attract and convert traffic we started building links to the site. We encouraged links from other relevant websites, looking for links that would help generate targeted traffic as well as boost the Google rankings.

The result?

So far we have generated first page results for many of the main keywords including “room booking” and “room booking software”, terms which now bring in hundreds of new visitors each month as well as additional enquiries each week. As the number of in-bound links grows, the list of keywords the website will be found for will also grow, and the positions within the search results will continue to improve.

SEO (search engine optimisation) has become a mainstream marketing practice used by businesses large and small, all over the globe. Most companies recognise that to take advantage of the keyword searches within their markets they need to outsource their SEO to a specialist online marketing agency. What a lot of these businesses aren’t aware of is that there are two different types of search engine optimiser: white-hat (ethical) and black-hat (unethical). Choosing a black-hat SEO could mean techniques are used that go directly against what the search engines favour.

If black-hat is bad, then why does it exist?

There are two main reasons why SEO’s aren’t all using white-hat, best practices techniques to improve client rankings:

1. Black-hat SEO can work. It can bring in quick results but the downside is it opens your site up to long-term risk. If you have agreed to pay a search engine optimisation to get you to the top of Google then white-hat techniques can take months, whereas using some unethical tricks they could have you there a lot quicker. The problem you’ll face is that once Google spots that these methods have been used to manipulate the search results you will soon find your website has been penalised or even dropped from the index altogether, resulting in plummeting traffic levels.

2. Black-hat SEO is easy. A lot of research is needed to stay ahead in search engine marketing. At Liberty we spend tens of hours each month and thousands of pounds each year on researching and testing the latest techniques. For many companies this isn’t an option, so they choose to stick to old black-hat techniques that they know inside out.

What black-hat techniques should you look out for?

The most common types on unethical optimisation include keyword stuffing, cloaking and invisible text.

Keyword stuffing – When keywords are used in too great a volume.  You will no doubt have seen this on websites where the same keyword is repeated over and over in a piece of copy or where a long list of keywords are bundled together at the bottom of a page.

Cloaking – Presenting one version of a page to the search engines and another to the visitor. If you’ve ever searched for something and found yourself surprised that the website you clicked on is for something completely different then this is probably an example of cloaking.

Invisible text – Making the background colour and the colour used for the text the same. You can only see the text if you select it so although it looks like a big open use of colour, it’s trying to trick the search engines into scanning a whole load of extra copy.

Despite it being common knowledge for years that these techniques could get your site banned, many SEO companies still use them. If you see examples of these in use by your potential online marketing agency then run a mile.

Probably the most common mistake I see on websites is that the pages are all created in the exact same way. Many sites will have the same page descriptions or keywords across their whole site, rather than using each pages as separate way of competing for keywords. If two pages are talking about different topics, but appear to be optimised for the same keywords, then it is likely to confuse the search engine spiders which they should rank. Treating each page separately is one of the strongest ways of increasing the search engine friendliness of your website.

What should you do?

Create a list of the keywords you want to be found for and then assign each web page with one of these keyword. When you have decided upon your list of main keywords and the pages that best represent each one you need to really optimise that page for the keyword. To do this you:

- Make sure the keyword features in the URL of the page (if you have a static site or use a CMS system that allows URL re-writing)
- Place the keyword in the page Title tag (close to the beginning)
- Make sure the keyword features in the start of the meta keywords list for the page
- Put the keyword in the meta description of the page (close to the beginning)
- Write the body copy so that the keyword features for around 5% of the text
- If you can then you should put the keyword in the H1, H2, H3 tags
- If an image is on that page then add the keyword to the image Alt text
- If possible, add the keywords into the links that point to that page from other places on your site

By following the above pattern for each page you will have the start of a strongly SEO’d site, and therefore better chance of ranking for your keywords than the many businesses that write the same page titles for their whole site, or are trying to optimise every page for the exact same keywords.